Customer Service Advisor
1 week ago
Our client in Stanton is looking for an experienced Customer Service Advisor to join their team. This role will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for the team and to document processes within the manufacturing team
This is a great opportunity to work for a company who are rapidly growing with year on year growth.
**Main Duties & Responsibilities**
- Checking accuracy of orders, quotations and invoices
- Taking phone calls from customers
- Contacting customers to obtain missing information or answer queries
- Liaise with purchasing to ensure timely deliveries
- Maintain and update customer sales records
- Stay up to date with product information
- Undertake some simple credit control under the guidance of the Head of Accounts
- Provide a professional, courteous and efficient service to all customers and staff
- Deputize and provide cover for absent colleagues as required, and regularly refresh on processes to ensure this can be achieved effectively
**Knowledge, Experience & Skills Required**
- Possesses a good standard of numeracy and literacy, and IT competent
- Good understanding of and a commitment to safe working practices
- Previous sales administrator experience is preferred
- Hands on experience using CRM software and Google G Suite products
- Excellent telephone manner with good communication skills
**Personal Characteristics**
- Conscientious, reliable, with good attendance and timekeeping standards
- Honest, trustworthy, able to work unsupervised
- Keen to learn and acquire new skills, responds positively to feedback
- Demonstrates initiative and contributes ideas
- Pragmatic approach to problem-solving without cutting corners
- Flexible, adaptable, and calm when working under pressure
Hours are Mondy to Friday 0800 - 1700hrs with a 2pm Finish on Fridays.
Pay: £23,000.00-£24,500.00 per year
**Benefits**:
- Casual dress
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
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