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Front Office Coordinator

2 months ago

Bournemouth, Bournemouth, United Kingdom Grupo Mantra Full time

Located in a stunning environment, this resort-style hotel offers a unique blend of leisure and professional opportunities.

With its own championship golf course, picturesque streams for fishing, and a dining venue that showcases local produce, Grupo Mantra is an ideal setting for conferences and a rewarding workplace.

Are you dedicated to providing exceptional guest experiences? We are seeking a motivated and dynamic individual to join our Front Office Team as a Guest Service Agent and advance your career in hospitality.


Key Responsibilities:
- Ensure outstanding service from check-in to check-out and throughout the guest's stay.
- Act as the primary point of contact for guests and visitors.
- Manage a diverse range of front office duties, ensuring each day presents new challenges, from promoting hotel amenities to handling reservations and maintaining guest accounts.
- Share your extensive knowledge of local attractions and amenities with guests and visitors.

Ideal Candidate:
- Ability to thrive under pressure, multitask, and swiftly resolve issues.
- Excellent communication skills and a commitment to personal presentation.
- A passionate individual who brings joy to both colleagues and guests.
- A vibrant personality with a positive outlook that enhances every shift.
- A strong customer service orientation and a dedication to ensuring guests have a memorable stay.