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Maintenance Operations Manager

2 months ago

Croydon, Greater London, United Kingdom Wates Full time
Reactive Repairs Supervisor Opportunity

We are seeking a skilled Reactive Repairs Supervisor to join our Wates team within our Responsive Maintenance division. This role will be based out of our Croydon office, where you will be responsible for delivering high-quality reactive maintenance services to our residents.

Key Responsibilities:

  • Manage the scheduling of work to ensure high-quality service delivery in accordance with company procedures, standards, and service level agreements.
  • Represent Wates at client and resident performance meetings as requested by the Operations Manager.
  • Oversee the responsive repairs function to ensure consistent performance against targets.
  • Effectively manage material costs and ensure that all team members are following correct processes and procedures.
  • Monitor the quality of work through inspections, inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
  • Lead, manage, and contribute to the development of your team, determining optimum employment levels to meet service requirements.

Requirements:

  • A full UK driving licence is essential.
  • Excellent communication skills, with the ability to problem-solve, multitask, and work to tight deadlines.
  • Prior responsive maintenance experience is crucial for this role.
  • A minimum SSSTS qualification is required.