Porsche Reservations Advisor

1 month ago


Leicester, United Kingdom Sytner Full time
About the Role

An exciting opportunity has arisen for a skilled professional to join our growing Customer Contact Centre within the Specialist division at Sytner Group.

Key Responsibilities
  • Handle customer inquiries and resolve issues related to Porsche vehicle repair and servicing.
  • Maintain up-to-date knowledge of Porsche products and services to provide accurate information to customers.
  • Work efficiently to achieve set performance targets and productivity levels in a fast-paced Contact Centre environment.
  • Record and manage customer data accurately in our system.
  • Collaborate with retailer teams to maintain high levels of service.
Requirements
  • Previous experience in a Contact Centre environment is not essential, as full training will be provided.
  • Excellent verbal communication and listening skills to provide exceptional customer service.
  • Ability to work well under pressure in a busy and ever-changing environment.
  • Strong problem-solving abilities and attention to detail.
  • Positive outlook and a solid track record of reliability and attendance.
What We Offer
  • Industry-leading benefits package, including enhanced holiday entitlement and maternity, paternity, and adoption pay.
  • Career development opportunities and recognition of long service.
  • Discounted car schemes, high street discounts, and discounted gym memberships.
  • Cycle to work scheme and one day a year paid voluntary/community work.
About Sytner Group

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

We value and respect every individual's unique contribution and support our colleagues to thrive and achieve their full potential.



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