Bar Supervisor
3 days ago
Arena Racing Company is seeking a skilled Bar Supervisor to join their team at the Royal Windsor Racecourse.
About the Role:
The successful candidate will be responsible for providing exceptional customer service, leading by example, and developing strong working relationships with guests and staff.
- Assist the team in the running of the restaurant and/or hospitality and bar areas.
- Provide excellent customer service and serve all customers in an efficient, professional, and courteous manner.
- Lead by example in all aspects of the business and develop strong working relationships with guests and staff.
- Ability and drive to constantly improve the customer experience and demonstrate a positive 'can do' attitude.
- Advise guests and your team on all products available within the venue and assist with training and developing staff to high standards expected.
- Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
- Ensure all tills are closed down in accordance with company procedures and ensure that all temperature records are accurately kept along with other appropriate paperwork.
- Adhere to and follow all licensing policies and procedures and handle cash, stock, and equipment in a secure manner.
- Act as an information point for customers and record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
About You:
- Experience in a high-end food and drinks business or restaurant sector is essential.
- A high standard of written and spoken English is essential, as you will have to converse with a wide variety of customers and colleagues at all levels.
- Knowledgeable in licensing, food hygiene, and health & safety theory and implementation is required.
- Experience in cash handling and billing procedures is necessary.
- A Personal Licence Holder is preferred but not essential.
- Customer focused at all times and good planning and organisational skills are required.
- Ability to maximise sales opportunities and recommend improvements is essential.
- Ability to drive operational standards, championing attention to detail and exceed customer expectations is required.
- Proficient in IT and able to work with honesty and integrity.
What We Offer:
Arena Racing Company is an equal opportunities employer and welcomes people from all backgrounds, ethnicities, cultures, and experiences. We believe that a diverse, equitable, and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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