GBS Head of Process Architecture and Design

3 weeks ago


London, Greater London, United Kingdom Informa Connect of Informa PLC Full time
About the Role

We are seeking a highly skilled and experienced leader to join our team as the GBS Head of Process Architecture and Design. This is a leadership role, accountable for the effective design, development, and introduction of new GBS services.

Key Responsibilities
  • Design and develop new GBS services, with a focus on proactive development of new Order-to-Cash functionality, including CRM integration and online payment facilities.
  • Lead and manage a team of professionals to create capacity and specialism as needed.
  • Collaborate with stakeholders to identify business needs and develop solutions.
  • Develop and implement process improvements to increase efficiency and effectiveness.
  • Manage and maintain relationships with key stakeholders, including business leaders and external partners.
Requirements
  • Proven experience in a complex organization, with a strong background in process design and development.
  • Excellent leadership and management skills, with the ability to motivate and manage a team.
  • Strong communication and negotiation skills, with the ability to work effectively with stakeholders at all levels.
  • Highly organized and diligent, with attention to detail and the ability to maintain these skills under pressure.
  • Experience in change management and service introduction.
  • Qualified accountant preferred.
What We Offer

As a member of our team, you will have the opportunity to work with a dynamic and innovative organization, with a strong focus on customer satisfaction and business growth. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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