Motor Claims Specialist

3 hours ago


Tamworth, Staffordshire, United Kingdom Gallagher Full time
About the Role

We are seeking an experienced and proactive Claims Handler to join our team at Gallagher. As a key member of our Commercial Motor Claims team, you will play a vital role in managing a portfolio of motor claims, ensuring efficient and accurate processing.

Key Responsibilities
  • Manage a portfolio of commercial motor claims, including motor damage, credit hire, and injury claims.
  • Handle claims from first notification to settlement, ensuring timely and effective resolution.
  • Assess fraud, quantum, and liability, making informed decisions based on available evidence and policy terms.
  • Manage cases through litigation, working closely with legal teams to ensure effective case management.
  • Liaise with a variety of stakeholders, including clients, brokers, suppliers, claimants, and their representatives.
  • Provide exceptional customer service, addressing inquiries and concerns promptly and professionally.
  • Maintain accurate and up-to-date claim files, ensuring compliance with company policies and procedures.
  • Collaborate with internal teams to identify and implement process improvements, enhancing overall claims handling efficiency.
  • Stay updated on industry trends, regulations, and best practices, continuously enhancing knowledge and skills.
Requirements
  • Good understanding of proactive claims handling.
  • Base understanding of insurance principles.
  • Experience of handling motor damage and credit hire claims.
  • Working knowledge and experience of handling OICP and MOJ Portal Claims.
  • Excellent customer service.
  • Good attention to detail.
  • Willingness to take referrals from less experienced members of staff.
What We Offer

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including:

  • Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
  • Defined contribution pension scheme, which Gallagher will also contribute to.
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
  • Income protection, we'll cover up to 50% of your annual income, with options to top up.
  • Health cash plan or Private medical insurance.
  • Three fully paid volunteering days per year.
  • Employee Stock Purchase plan, offering company shares at a discount.
  • Share incentive plan, HMRC approved, tax effective, stock purchase plan.
  • Critical illness cover.
  • Discounted gym membership, with over 3,000 gyms nationally.
  • Season ticket loan.
  • Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
  • Emergency back-up family care.
About Us

Gallagher is a leading insurance broker and risk management firm, dedicated to providing exceptional service and expertise to our clients. We are committed to creating a positive and inclusive work environment, where our employees can thrive and grow.


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