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Housing Support Officer
2 months ago
Location: Chichester area - South Harting, Fernhurst, Petworth
Salary: Up to £29,000 plus paid mileage
We are seeking to appoint a Housing Support Officer.
As one of the UK's premier and award-winning providers of affordable housing in London and the South-East, we manage over 50,000 homes for more than 100,000 residents.
In the role of Housing Support Officer, you will be part of the Specialist Housing team, delivering effective management of housing services and support for older adults within our Later Living schemes.
Your responsibilities will include building positive relationships with stakeholders to foster a secure environment for both customers and visitors.
Key Responsibilities:1. Conduct regular wellbeing calls and visits to customers, making referrals for care assessments and safeguarding as necessary.
2. Serve as the primary contact for customers regarding communal services, including cleaning, grounds maintenance, building repairs, and anti-social behavior.
3. Lead customer engagement initiatives, social events, and wellbeing activities.
4. Perform Health & Safety and Fire Safety compliance tests and inspections.
5. Take charge of the financial management of the scheme(s).
Required Skills and Experience:
- Approachability, friendliness, and a caring demeanor.
- Customer-focused with outstanding communication and interpersonal abilities.
- Previous experience in housing management, social work, or a related field, with knowledge of later living concepts.
- Understanding of housing regulations, care standards, and best practices.
- Strong organizational and time management skills to handle multiple tasks efficiently.
Benefits:
- Excellent pension scheme
- Life assurance coverage
- Generous holiday allowance
- An award-winning flexible benefits package
- Opportunities for volunteering
Diversity and inclusion are fundamental to our organization. We are committed to fostering a culture where inclusivity is the standard, not just an initiative.
We believe that the best ideas and innovations arise from a diverse mix of minds, backgrounds, and experiences. Our goal is to cultivate an inclusive workplace that mirrors our customer base and where everyone feels valued for their uniqueness.
As a disability confident employer, we are dedicated to supporting you with any reasonable adjustments you may require throughout the recruitment process.
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