Retail Sales Consultant

3 weeks ago

London, Greater London, United Kingdom Selfridges Full time

Retail Sales Consultant - Designer Living (Full-time)

Position Overview

As a Retail Sales Consultant, you are essential in providing outstanding customer service at Selfridges. Your primary focus is to ensure customers receive knowledgeable assistance and tailored advice regarding Selfridges' product range.

Key Responsibilities:

  • Work collaboratively with colleagues to deliver unforgettable customer interactions through in-depth product expertise and personalized service
  • Handle sales transactions, returns, and exchanges, suggesting alternative items or online options when necessary
  • Uphold high retail standards by selling, restocking merchandise, organizing displays, and more
  • Gather and implement customer feedback to improve service quality and sales outcomes
  • Manage departmental inventory, including unpacking shipments and tracking stock levels
  • Respond to daily challenges with flexibility, providing excellent service across various departments
  • Stay updated on the latest industry trends and product offerings
  • Adhere to safety and security measures to minimize stock loss

Qualifications:

  • Exceptional communication skills to connect with a diverse customer base
  • Strong understanding of products and awareness of market trends and competitors
  • Proficient in sales and customer service, with a proactive approach to fulfilling customer needs
  • Ability to efficiently resolve issues and adapt to individual customer preferences
  • Willingness to take on a variety of tasks and responsibilities beyond the core role
  • Dependable, respected, and supportive team member

This overview provides insight into the Retail Sales Consultant position at Selfridges. Team members are expected to be versatile and ready to undertake various tasks as required by the business.

Selfridges

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