Senior Health and Benefits Consultant

3 weeks ago

Edinburgh, Edinburgh, United Kingdom GB035 Mercer (UK) Limited Full time

About the Role:

We are seeking a highly skilled Senior Health and Benefits Consultant to join our team at Mercer (UK) Limited. As a key member of our team, you will be responsible for developing and maintaining a portfolio of Healthcare and Protection clients, providing quality consulting advice and ongoing service.

Key Responsibilities:

  • Develop and maintain a portfolio of Healthcare and Protection clients
  • Provide quality consulting advice and ongoing service
  • Ensure revenue from this portfolio is profitable and expand business lines and service delivery where appropriate
  • Manage and develop strong client relationships and win new business
  • Work pro-actively with internal teams to deliver client expectations in line with agreed client account plans

What You'll Get:

  • Join a truly global organisation that can offer excellent training and ongoing career development opportunities
  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis
  • Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs

Operational:

  • Identify business opportunities from client portfolio and your own network
  • Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA
  • Participate in appropriate internal forums
  • Maintain required industry and technical knowledge
  • Work with support team assigned to ensure the delivery of services to each client in line with Mercer standards
  • Compliance with Mercer and MMB systems
  • Manage client projects to successful conclusion
  • Compliance with sales process and tools
  • Where a Key Account is owned by a consultant, the consultant must adhere to all the protocols and goals as set out for the Key Accounts team

Clients:

  • Retain and develop profitable client portfolio to include new clients/service lines
  • Build relationships with key decision makers
  • Win new mandates
  • Take overall responsibility for the delivery to the client of the agreed services
  • Consult with client to agree and document needs and objectives and ensure delivery of these objectives
  • Hold periodic review meetings with client
  • Client action planning in conjunction with client team
  • Manage insurer meetings with clients
  • Ensure all clients have compliant engagement documentation, in line with agreed process

Financial:

  • Adhere to Mercer billing standards
  • Agree and monitor client fee and service specifications to ensure continued profitability
  • Own personal and client financial targets
  • Manage WIP & Debt

People:

  • Act as role model with integrity and professionalism
  • Network with peers internally and externally
  • Maintain technical knowledge to the required standard
  • Work with client team to deliver a profitable seamless service
  • Recognise success within the client team
  • Network with peer groups internally and externally

Requirements:

  • Financial and Commercial acumen (including fee negotiation skills)
  • Related business experience
  • Achievement orientated
  • Consulting and relationship management skills
  • Technical, product and process knowledge
  • In depth Healthcare and Group Risk knowledge is essential
  • Inter-personal, communication and time management skills
  • Working knowledge of Microsoft Office

What Makes You Stand Out:

  • Excellent communication skills, both written and verbal
  • Attention to detail and strong organisational skills
  • Self-driven and motivated
  • A desire to provide exceptional customer service

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