Customer Service Representative
3 weeks ago
About Castle Trust Bank
Castle Trust Bank is a leading financial institution dedicated to providing exceptional customer service and innovative financial solutions.
Role OverviewWe are seeking a highly motivated and customer-focused individual to join our Savings Operations team. In this role, you will play a vital part in assisting customers with their savings needs, ensuring a positive and seamless experience.
Key Responsibilities- Provide comprehensive support to customers via telephone, guiding them through our diverse range of savings products and services.
- Assist customers with the opening and management of their savings accounts, ensuring accuracy and efficiency in all transactions.
- Maintain a professional and positive brand image for Castle Trust Bank at all times, upholding our commitment to customer satisfaction.
We are looking for individuals who possess:
- Proven experience in customer service, particularly within a telephony environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong attention to detail and accuracy, ensuring all customer information is handled with care.
- A self-motivated and proactive approach, with the ability to work independently and as part of a team.
- Adaptability and willingness to learn new systems and processes.
Castle Trust Bank offers a competitive compensation package, including performance-based bonuses, a generous pension scheme, life assurance, and a comprehensive range of health and wellbeing benefits. We are committed to creating a supportive and inclusive work environment where all employees can thrive.
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