Customer Experience Manager

4 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom Sainsbury's Supermarkets Ltd Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you will be responsible for delivering exceptional customer experiences across our stores.

Key Responsibilities
  • Lead and manage a medium to large in-store team, ensuring seamless operational management and excellent customer service.
  • Collaborate with the Lead Customer Experience Manager to drive improved customer and retail outcomes in your area.
  • Work closely with other Customer Experience Managers to share best practices and identify opportunities for growth and improvement.
  • Develop and implement training programs to enhance team performance and customer satisfaction.
  • Monitor and analyze customer feedback to inform business decisions and drive continuous improvement.
What We Offer
  • A competitive salary and benefits package, including a generous holiday entitlement and pension scheme.
  • Opportunities for career development and progression within our retail leadership team.
  • A dynamic and supportive work environment, with a focus on employee well-being and engagement.
  • Access to exclusive discounts and perks, including a 10% discount on Sainsbury's shopping and a free food and hot drinks provision.
Requirements
  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer experiences.
  • Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to interpret customer feedback and drive business improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.

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