Customer Experience Manager

3 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our stores.

Key Responsibilities
  • Lead and develop a high-performing team to deliver outstanding customer service and retail outcomes
  • Work closely with the Lead Customer Experience Manager to drive business growth and improvement initiatives
  • Develop and implement effective operational plans to ensure seamless store operations
  • Collaborate with other departments to drive cross-functional initiatives and improve customer experience
  • Identify and address performance gaps, providing coaching and development opportunities to team members
What We Offer

As a Customer Experience Manager at Sainsbury's, you will have the opportunity to develop your leadership skills and contribute to the success of our business. We offer a competitive salary and benefits package, including:

  • Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat
  • Free food and hot drinks provided for colleagues in all our stores
  • Generous holiday entitlement, maternity and paternity leave
  • Pension - we'll match 4-7% of your pension contributions
  • Sainsbury's share scheme - build up an investment at discounted rates
  • Wellbeing support - access to emotional support, counselling, legal and financial advice
  • Colleague networks - link with like-minded people to help fulfil your potential
  • Cycle to Work scheme - hire a new bike and cycling equipment, saving on tax and NI
  • Special offers on gym memberships, restaurants, holidays, retail vouchers, and more
Requirements

To be successful in this role, you will need:

  • Proven leadership experience in a retail or customer-facing environment
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams
  • Strong problem-solving and analytical skills
  • Passion for delivering exceptional customer experiences
What's Next?

If you are a motivated and experienced leader looking to take your career to the next level, we encourage you to apply for this exciting opportunity. We look forward to hearing from you

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