Customer Experience Improvement Manager
1 day ago
About the Role
We are seeking a highly skilled Customer Improvement Manager to join our Vodafone UK Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.
Key Responsibilities
- Partner with operational colleagues to identify areas of improvement and develop actionable insights to enhance customer experience.
- Own the complaints dashboard and deliver innovative solutions to frontline teams to improve customer satisfaction.
- Lead the Agent Error Complaints Workstream, identifying thematic opportunities to reduce agent error through system, process improvement, or training.
- Develop and innovate tools via PowerApps to drive improvements to frontline and customer experience.
Requirements
- Proven customer experience and continuous improvement experience.
- Strong communication skills with the ability to engage up to senior level.
- Ability to review, interpret, and draw conclusions from multiple data sources.
- Experience managing direct reports and project/programme management.
About Vodafone UK
Vodafone UK is committed to driving inclusion for all and creating a workplace that is fully representative of the communities and customers we serve. We believe that through collaboration and connection with our colleagues, we can achieve great things.
-
Customer Experience Improvement Manager
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout the RoleWe are seeking a highly skilled Customer Improvement Manager to join our Vodafone UK Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.Key ResponsibilitiesPartner with operational colleagues to identify areas of improvement and develop...
-
Customer Experience Improvement Manager
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout the RoleWe are seeking a highly skilled Customer Improvement Manager to join our Vodafone UK Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.Key ResponsibilitiesPartner with operational colleagues to identify areas of improvement and develop...
-
Customer Experience Improvement Manager
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout the RoleWe are seeking a highly skilled Customer Improvement Manager to join our Vodafone UK Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.Key ResponsibilitiesPartner with operational colleagues to identify areas of improvement and develop...
-
Customer Experience Improvement Manager
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout the RoleWe are seeking a highly skilled Customer Improvement Manager to join our Vodafone UK Consumer team. As a key member of our E2E CX team, you will be responsible for driving customer experience improvements across our frontline operations.Key ResponsibilitiesPartner with operational colleagues to identify areas of improvement and develop...
-
Customer Experience Improvement Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeAbout Vodafone UK At Vodafone UK, we believe that through collaboration and connection, we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We're proud to be certified as a Great Place to Work and are committed to driving...
-
Customer Experience Manager
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom ATG Tickets Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at ATG Tickets. As a key member of our Customer Experience Management department, you will be responsible for leading a strong Front of House operation and ensuring that a cost-effective and customer-focused range of services are consistently provided to...
-
Customer Experience Manager
2 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe're seeking a talented Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you'll be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead a medium to large in-store team, assigning tasks, planning breaks, and creating...
-
Customer Experience Manager
2 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe're seeking a talented Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail leadership team, you'll be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead a medium to large in-store team, assigning tasks, planning breaks, and creating...
-
Customer Experience Manager
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sainsbury's Full timeAbout the RoleWe're seeking a talented Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management structure, you'll play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesLead and develop a medium to large instore team, focusing on operational management...
-
Customer Experience Manager
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sainsbury's Full timeAbout the RoleWe're seeking a talented Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management structure, you'll play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesLead and develop a medium to large instore team, focusing on operational management...
-
Customer Experience Manager
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom ATG Entertainment Full timeJob DescriptionAssistant Customer Experience ManagerJob Summary:We are seeking a highly skilled and experienced Customer Experience Manager to join our team at ATG Entertainment. As a key member of our Front of House operations, you will be responsible for leading a strong team to deliver exceptional customer experiences across our venues.Key...
-
Customer Experience Manager
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom ATG Tickets Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at ATG Tickets. As a key member of our Customer Experience Management department, you will be responsible for leading a strong Front of House operation and ensuring that a cost-effective and customer-focused range of services are consistently provided to...
-
Customer Experience Manager
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom ATG Tickets Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at ATG Tickets. As a key member of our Customer Experience Management department, you will be responsible for leading a strong Front of House operation and ensuring that a cost-effective and customer-focused range of services are consistently provided to...
-
Customer Experience Manager
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead and develop a high-performing team to deliver outstanding customer...
-
Customer Experience Manager
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesLead and develop a high-performing team to deliver outstanding customer...
-
Customer Experience Specialist
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Anderson Wright Consulting Ltd Full timeCustomer Service Advisor Role at Anderson Wright Consulting LtdAnderson Wright Consulting Ltd is a leading independent company that works on a national basis, offering a market-leading customer service experience. Great customer service is at the heart of the business, and we're looking for a talented Customer Service Advisor to join our team.About the...
-
Customer Experience Team Lead
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Ambassador Theatre Group Full timeJob Summary:The Assistant Customer Experience Manager is a key role within the Ambassador Theatre Group, responsible for supporting the Customer Experience Management department to lead a strong Front of House operation. This involves ensuring that a cost-effective and customer-focused range of services are consistently provided to the highest standards.Key...
-
Customer Experience Specialist
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full timeJob Title: Customer Support RepresentativeJob Summary:We are seeking an experienced Customer Support Representative to join our dedicated team at Safer Hand Solutions Ltd. As a key player in the industry, we provide comprehensive support services within the manufacturing and industrial sectors.Key Responsibilities:Handle customer inquiries and assess...
-
Customer Experience Leader
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Well Pharmacy Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Well Pharmacy. As a key member of our Customer Operations Team, you will play a vital role in ensuring the smooth operation of our customer service functions.Key Responsibilities:Provide coaching, mentoring, and management to direct reports to...
-
Customer Service Excellence Manager
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom SecureCloud+ Full timeJob DescriptionJob Title: Service Desk ManagerJob Summary:We are seeking a highly experienced and skilled Service Desk Manager to lead our service desk team and drive customer service excellence. The successful candidate will have a proven track record of transforming service desk operations, implementing best practices, and driving customer satisfaction.Key...