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Operations Coordinator

2 months ago

Halesowen, United Kingdom Autoserve Ltd Full time
Operations Administrator

We are seeking a highly organized and proactive Operations Administrator to join our team at Autoserve Ltd. This role will be responsible for ensuring smooth operations by managing customer bookings, handling enquiries, and supporting the day-to-day running of our services.

Key Responsibilities:
  • Customer Call Handling: Respond to customer calls, providing excellent service and resolving any queries.
  • Raising Customer Agreements: Process and manage agreements with accuracy and efficiency.
  • Booking Management: Arrange and schedule workshop bookings for customers, ensuring all details are correctly logged.
  • Email Queries: Respond to email enquiries promptly and professionally.
  • General Administrative Tasks: Assist with ad-hoc tasks as required to support the wider team.
Requirements:
  • Strong Customer Relationship Skills: Provide a friendly and approachable manner when interacting with customers.
  • Team Player: Collaborate well with others to achieve team goals.
  • Technical Skills: Competent with computers and familiar with Microsoft Word, Excel, and Outlook.
  • Previous Experience: Previous experience in administration or call centre roles is essential.
  • Industry Knowledge: Experience in the automotive or fleet industry is a bonus but not essential.

If you're a people person with an eye for detail and enjoy keeping things running smoothly, we'd love to hear from you.