Operations Coordinator

4 weeks ago


Halesowen, Dudley, United Kingdom Autoserve Ltd Full time

Job Title: Operations Administrator

Location: West Midlands

Salary: £24,000 - £26,000 per annum, depending on experience + Performance-based bonus

Working Hours: Monday to Friday, between 8:30 am and 6:00 pm - one weekend day per month required

We are seeking a proactive and organised Operations Administrator to support the day-to-day running of our services. This role will suit someone with a background in administration or call centre work who thrives in a fast-paced environment. Your primary focus will be ensuring smooth operations by managing customer bookings, handling enquiries, and supporting the team.

Key Responsibilities:

  • Customer Call Handling: Answer and respond to customer calls, providing excellent service and resolving any queries.
  • Raising Customer Agreements: Process and manage agreements with accuracy and efficiency.
  • Booking Management: Arrange and schedule workshop bookings for customers, ensuring all details are correctly logged.
  • Email Queries: Respond to email enquiries promptly and professionally.
  • General Administrative Tasks: Assist with ad-hoc tasks as required to support the wider team.

Requirements:

  • Strong customer relationship skills: with a friendly and approachable manner.
  • A real team player: who can collaborate well with others.
  • Competent with computers: familiar with Microsoft Word, Excel, and Outlook.
  • Previous experience: in administration or call centre roles.
  • Experience in the automotive or fleet industry: a bonus but not essential.

If you're a people person with an eye for detail and enjoy keeping things running smoothly, we'd love to hear from you



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