Client Rate Management Specialist

3 weeks ago

manchester, United Kingdom Clyde & Co LLP Full time

Position Overview

The role involves taking ownership of client rate management within a global framework. This position requires a proactive approach to establishing and evaluating policies and procedures to enhance the efficiency of maintenance and delivery processes. You will oversee daily service delivery to the organization.

Key Responsibilities

  • Manage and execute the processes for the establishment, upkeep, and application of rates to files within the UK.
  • Facilitate broader data and process enhancement initiatives from a rates perspective.
  • Provide training, support, and guidance to both finance and non-finance teams regarding the procedures for implementing, maintaining, and applying rates to UK files.
  • Oversee and prioritize the workload of the rate maintenance team in the UK, assisting with:
  • Monitoring and addressing internal requests for updates to existing pricing models and implementing new pricing models as necessary.
  • Transforming agreed contractual pricing arrangements into rate exception groups for use in the Elite 3E finance system.
  • Identifying, prioritizing, and reviewing existing rate cards that are due for re-negotiation.
  • Proposing practical methods for integrating complex contractual pricing arrangements into the Elite 3E finance system.
  • Support and assist other members of the Finance team with rate management and maintenance tasks.
  • Exhibit teamwork and leadership capabilities, along with self-motivation, and outstanding interpersonal and communication skills.

Essential Skills & Experience

  • Familiarity with legal finance and billing systems (experience with Elite Enterprise or 3E is advantageous).
  • Understanding of the legal file inception, billing, and rate management processes.
  • Exceptional communication skills (with internal teams, partners, and clients).
  • Ability to work autonomously, resolve issues, and demonstrate initiative.
  • Capability to investigate and propose solutions.
  • Meticulous attention to detail.
  • Strong customer service orientation.

About Clyde & Co

Clyde & Co is a prominent global law firm specializing in sectors that support international trade and commercial activities, including insurance, transport, construction, energy, trade, and commodities. The firm is globally integrated, providing a comprehensive range of contentious and non-contentious legal services and commercially-minded legal advice to businesses worldwide. Clyde & Co is dedicated to responsible operations, striving for a diverse and inclusive workforce that mirrors the diversity of its communities and clients. The firm actively engages in pro bono work, volunteering, and charitable partnerships while minimizing its environmental impact. With 480 partners, 2400 lawyers, 3200 legal professionals, and a total of 5000 employees across over 60 offices and associated locations globally, Clyde & Co is a leader in its field.

Our Core Values

Our values guide our decisions, unite us in our efforts, and enhance our service delivery for clients and the firm. We:

  • Collaborate as one: We are a globally connected team of talented individuals who prioritize the firm’s success.
  • Excel for clients: We set high standards and challenge ourselves to deliver exceptional service, keeping clients at the forefront of our actions.
  • Embrace diversity: We support each other in achieving our best, believing that our differences lead to greater accomplishments.
  • Act decisively: We pursue new opportunities, take initiative, and learn from our experiences, recognizing that curiosity fosters growth.

Business Services Competencies

Clyde & Co is committed to offering extensive personal and professional development opportunities, enabling our people to excel in their current roles while pursuing their career aspirations.

The competencies guide all aspects of Business Services career development, varying across levels and different business areas, and include:

  • Technical Excellence
  • People and Team Dynamics
  • Client/Stakeholder Relationships
  • Service Delivery and Commercial Awareness
  • Personal Effectiveness

This job description reflects the current role; however, the firm reserves the right to amend it reasonably in response to the evolving needs of the business.

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