Client Rate Management Specialist

3 weeks ago

manchester, United Kingdom Clyde & Co LLP Full time

Position Overview

The primary responsibility of this role is to oversee client rate management for the global organization. This includes proactively establishing and evaluating policies and procedures to enhance the efficiency of maintenance and service delivery. You will be responsible for the daily operational management of rate services within the business.

Key Responsibilities

  • Lead and execute the procedures for the establishment, upkeep, and application of rates to files across the UK.
  • Facilitate broader data and process enhancement initiatives from a rates perspective.
  • Provide training, support, and guidance to both finance and non-finance teams regarding the processes for implementing, maintaining, and applying rates to UK files.
  • Oversee and prioritize the workload of the rate maintenance team in the UK, assisting with:
  • Monitoring and addressing internal requests for updates to existing pricing models and implementing new pricing structures as necessary.
  • Transforming agreed contractual pricing arrangements into rate exception groups for integration into the Elite 3E finance system.
  • Identifying, prioritizing, and reviewing existing rate cards that are due for re-negotiation.
  • Recommending effective methods for integrating complex contractual pricing arrangements into the Elite 3E finance system.
  • Support and assist other finance team members with rate management and maintenance tasks.
  • Exhibit teamwork and leadership capabilities, alongside self-motivation and exceptional interpersonal and communication skills.

Essential Skills & Experience

  • Familiarity with legal finance and billing systems (experience with Elite Enterprise or 3E is advantageous).
  • Understanding of the legal file inception, billing, and rate management processes.
  • Outstanding communication skills, both internally and with clients.
  • Ability to work autonomously, resolve issues, and demonstrate initiative.
  • Capability to investigate and propose solutions.
  • Meticulous attention to detail.
  • Strong focus on customer service.

About Clyde & Co

Clyde & Co is a prominent global law firm specializing in sectors that are fundamental to global trade and commercial activities, including insurance, transport, construction, energy, trade, and commodities. The firm operates on a global scale, providing a comprehensive range of contentious and non-contentious legal services and commercially-focused legal advice to businesses worldwide. Clyde & Co is dedicated to responsible operations, striving for a diverse and inclusive workforce that mirrors the diversity of its communities and clients. The firm actively engages in pro bono work, volunteering, and charitable partnerships while minimizing its environmental impact. With 480 partners, 2400 lawyers, and 3200 legal professionals, Clyde & Co employs a total of 5000 individuals across more than 60 offices and associated locations globally.

Our Core Values

Our values guide our decisions, unite us in our efforts, and enhance our service delivery for clients and the firm. We:

  • Collaborate as one: We are a globally connected team of talented individuals who prioritize the firm’s success.
  • Excel for clients: We set high standards and challenge ourselves to provide exceptional service, placing clients at the center of our actions.
  • Embrace diversity: We support each other in achieving our best, believing that our differences lead to greater accomplishments.
  • Act with courage: We pursue new opportunities, take initiative, and learn continuously, recognizing that curiosity fuels our growth.

Business Services Competencies

Clyde & Co is committed to offering extensive personal and professional development opportunities, enabling our people to excel in their current roles while pursuing their career aspirations.

The competencies inform all aspects of Business Services career development, varying across levels and business areas, and encompass:

  • Technical Excellence
  • People and Team Dynamics
  • Client/Stakeholder Relationships
  • Service Delivery and Commercial Acumen
  • Personal Effectiveness

This job description reflects the current role; however, the firm reserves the right to amend it reasonably in response to the evolving needs of the business.

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