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Client Rate Management Specialist
2 months ago
Position Overview
The individual will take ownership of client rate management across the global organization. This role requires a proactive approach to establishing and evaluating policies and procedures that enhance the efficiency of maintenance and service delivery. The candidate will oversee daily service operations within the business.
Key Responsibilities
- Manage and execute the process for the establishment, upkeep, and application of rates for files within the UK.
- Facilitate broader data and process enhancement initiatives from a rates perspective.
- Provide training, support, and guidance to both finance and non-finance teams regarding the processes for implementing, maintaining, and applying rates to UK files.
- Oversee and prioritize the workload of the rate maintenance team in the UK, assisting with:
- Monitoring and addressing internal requests for updates to existing pricing models and implementing new pricing structures as necessary.
- Transforming agreed contractual pricing arrangements into rate exception groups for integration into the Elite 3E finance system.
- Identifying, prioritizing, and reviewing existing rate cards that are due for re-negotiation.
- Proposing practical methods for integrating complex contractual pricing arrangements into the Elite 3E finance system.
- Support and assist other Finance team members with rate management and maintenance tasks.
- Exhibit teamwork and leadership capabilities, along with self-motivation, and exceptional interpersonal and communication skills.
Essential Skills & Experience
- Familiarity with legal finance and billing systems (experience with Elite Enterprise or 3E is advantageous).
- Knowledge of the legal file inception, billing, and rate management processes.
- Outstanding communication skills (with internal teams, partners, and clients).
- Ability to work autonomously, resolve issues, and demonstrate initiative.
- Capacity to investigate and propose solutions.
- Meticulous attention to detail.
- Strong customer service orientation.
About Clyde & Co
Clyde & Co is a prominent global law firm specializing in sectors that support international trade and commercial activities, including insurance, transport, construction, energy, trade, and commodities. The firm operates globally, providing a comprehensive range of contentious and non-contentious legal services, along with commercially-focused legal advice to businesses worldwide. Clyde & Co is dedicated to responsible operations, aiming for a diverse and inclusive workforce that mirrors the diversity of its communities and clients. The firm actively engages in pro bono work, volunteering, and charitable partnerships while striving to minimize its environmental impact. With 480 partners, 2400 lawyers, and 3200 legal professionals, Clyde & Co employs a total of 5000 individuals across more than 60 offices and associated locations globally.
Our Core Values
Our values serve as guiding principles that shape our decisions, unify our efforts, and enhance our service delivery for clients and the firm. We:
- Collaborate as one: We are a globally connected team of talented individuals who prioritize a firm-first mentality to achieve success.
- Excel with clients: We set high standards and challenge ourselves to deliver exceptional service, placing clients at the center of our actions.
- Embrace diversity: We support one another in reaching our full potential, believing that our differences lead to greater achievements.
- Act decisively: We pursue new opportunities, take initiative, and learn continuously, recognizing that curiosity fosters growth and development.
Business Services Competencies
Clyde & Co is committed to offering extensive personal and professional development opportunities for our employees, enabling them to excel in their current roles while supporting their career aspirations.
The competencies guide all aspects of Business Services career development, varying across levels and business areas, and include:
- Technical Excellence
- People and Team
- Client/Stakeholder Relationships
- Service Delivery and Commercial Awareness
- Personal Effectiveness
This job description reflects the current responsibilities; however, the firm reserves the right to amend it reasonably in accordance with the evolving needs of the business.
