Support IT Specialist
3 weeks ago
Coventry – (5 days on-site)
Salary GBP - up to £30,000
Requirements:
Must possess a valid Driving License and have access to a vehicle.
Position Overview:
Cubiq Recruitment is seeking a dedicated Support IT Specialist to become a part of our dynamic team, offering a remarkable opportunity for career advancement within a successful in-house organization.
As an essential member of our team, you will be responsible for providing 1st and 2nd Line Support while exploring innovative technologies for our internal users.
Perks:
- Employee Assistance Programme
- 23 Days Holiday + Bank Holidays
- Healthcare cash plan
- Staff Discounts
- Buy and Sell Holidays
- Death in Service
- Company Sick Pay
Pension Scheme Responsibilities:
- Deliver hands-on 1st and 2nd Line Support to internal users, resolving software, hardware, and business application issues.
- Provide IT Systems support for internal personnel, addressing a variety of IT challenges.
- Troubleshoot and manage networking issues.
- Conduct training sessions for new applications and software.
- Collaborate closely with the IT team on new projects and implementations.
Technical Qualifications:
- Previous IT Support experience of 1-2+ years (Telephone/Email/Face-to-Face Support).
- Experience working within a ticket-based environment with SLAs.
- Basic troubleshooting skills.
- Proficiency in Windows 10/11.
- Strong customer/client service skills.
- Familiarity with Active Directory and Group Policy.
- Experience in Office 365 Management.
- IT Certifications (CompTIA, MCP, etc.) are advantageous.
If you possess the necessary experience and are interested in this exceptional opportunity, we encourage you to submit your most recent CV.
Keywords:
IT Support Specialist, IT Support, Service Desk Analyst, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, Microsoft Office 365, Customer Service, Networking, Routers, Firewalls, Troubleshooting, DHCP, DNS, Routing.
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