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ICT Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Moorepay Limited Full time
Job Title: ICT Service Desk Support Engineer

As a key member of our IT Support team, you will play a critical role in delivering exceptional technical support to end-users across the UK and Ireland. Your primary objective will be to provide proactive and reactive support for our organisation's modern equipment, ensuring that all company laptops, phones, and peripheral equipment run smoothly.

Key Responsibilities:
  • Install and configure laptops and mobile phones
  • Assist new starters with IT setup and configuration
  • Diagnose hardware and software faults
  • Provide technical support to ensure seamless operation of company equipment
  • Collaborate with the IT Support team to resolve technical issues and improve service delivery
Requirements:
  • Proven experience in providing technical support in a similar role
  • Knowledge of desktop operating systems, including Windows 10 and MacOS
  • Familiarity with Office 365 and Microsoft Teams
What We Offer:
  • A competitive base salary
  • 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday
  • Private medical insurance
  • Life assurance 4x salary
  • Enhanced pension scheme with company contributions up to 8%
  • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure