Student Administration Coordinator
1 month ago
About the Role
We are seeking a highly organized and detail-oriented individual to join our Student Administration team as a Programme Coordinator. In this role, you will be responsible for delivering a range of activities relating to the administration of academic programmes and other activities, supporting the student experience, and providing support to academic staff, students, and professional service colleagues.
Key Responsibilities
- Coordinate and supervise a range of duties to deliver an efficient and effective service to staff and students, using initiative and exercising sound judgement to resolve any issues that arise.
- Support the Deputy Student Administration Manager (Programmes) and Student Administration Officer (Programmes) to provide induction and training to members of the wider professional services team.
- Work with the Student Administration Officer (Programmes) to coordinate and provide administrative support across a range of academic programmes and activities to deliver an excellent student experience and high levels of customer service.
- Advise students and staff on academic policy and regulations, and liaise with Student Hub staff to resolve escalated student queries.
- Coordinate exam deferral applications, assess student applications, and review annual student progression, applying university regulations and advising students.
- Update student records and apply sanctions as a result of academic integrity meetings, and coordinate and support the student journey, providing support to students with any changes to their programme of studies.
Requirements
- Minimum of HND level or equivalent professional experience.
- Demonstrable experience of working in a busy, customer-centric environment with an extensive administrative background.
- Excellent skills in Microsoft Office packages, with specific experience using Excel.
- Experience of managing sensitive/confidential issues in a professional and empathetic manner.
- Understanding of current GDPR and Equality legislation and the impact of non-compliance within the remit of the role.
Desirable Criteria
- Previous experience of working in Higher or Further Education and/or up-to-date knowledge of issues relating to the student lifecycle.
- Experience of working with complex administration systems, preferably Tribal SITS.
- Experience of continuous improvement methodologies.
About Us
The University of Stirling is committed to removing barriers and welcomes applications from those who would contribute to further diversification of our staff and ensure that equality, diversity, and inclusion is woven into the substance of the role.
We are a diverse and inclusive community, and we value the unique perspectives and experiences that each individual brings to our workplace.
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