Student Administration Coordinator
5 hours ago
About the Role
We are seeking a highly organized and detail-oriented Student Administration Coordinator to join our team at the University of Stirling. As a key member of our Student Administration team, you will play a vital role in delivering an excellent student experience and providing high-quality administrative support to our students and staff.
Key Responsibilities
- Coordinate and supervise a range of duties to deliver an efficient and effective service to staff and students, using initiative and sound judgement to resolve any issues that arise.
- Support the Deputy Student Administration Manager (Programmes) and Student Administration Officer (Programmes) to provide induction and training to members of the wider professional services team.
- Work with the Student Administration Officer (Programmes) to coordinate and provide administrative support across a range of academic programmes and activities to deliver an excellent student experience and high levels of customer service.
- Advise students and staff on academic policy and regulations, and liaise with Student Hub staff to resolve escalated student queries.
- Coordinate exam deferral applications, assess student applications, and review annual student progression, applying university regulations and advising students.
- Update student records and apply sanctions as a result of academic integrity meetings, and coordinate and support the student journey, providing support to students with any changes to their programme of studies.
- Maintain data integrity across the student record, reviewing data integrity reports and investigating issues that arise, and liaise with faculties to ensure accurate assessment data is maintained in the student record system.
- Process and perform data quality checks on student awards to ensure awards are accurate, and work with the Deputy Student Administration Manager (Programmes) and Student Administration Manager (Enrolment, Fees & Programmes) to support business continuity and risk management planning.
Requirements
- Minimum of HND level or equivalent professional experience.
- Demonstrable experience of working in a busy, customer-centric environment with an extensive administrative background.
- Excellent skills in Microsoft Office packages, with specific experience using Excel.
- Experience of managing sensitive/confidential issues in a professional and empathetic manner.
- Understanding of current GDPR and Equality legislation and the impact of non-compliance within the remit of the role.
Desirable Criteria
- Previous experience of working in Higher or Further Education and/or up-to-date knowledge of issues relating to the student lifecycle.
- Experience of working with complex administration systems, preferably Tribal SITS.
- Experience of continuous improvement methodologies.
About the University of Stirling
The University of Stirling is a world-class institution with a strong commitment to excellence in teaching, research, and student experience. We are proud to be a diverse and inclusive community, and we welcome applications from candidates from a wide range of backgrounds.
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