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Student Administration Coordinator

2 months ago

Stirling, Stirling, United Kingdom University of Stirling Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our Student Administration team as a Student Administration Coordinator. This is an exciting opportunity to work in a dynamic and supportive environment, contributing to the delivery of high-quality student services.

Key Responsibilities

  • Coordinate and supervise a range of duties to deliver an efficient and effective service to staff and students.
  • Support the Deputy Student Administration Manager (Programmes) and Student Administration Officer (Programmes) in providing induction and training to members of the wider professional services team.
  • Work with the Student Administration Officer (Programmes) to coordinate and provide administrative support across a range of academic programmes and activities.
  • Advise students and staff on academic policy and regulations.
  • Liaise with Student Hub staff to resolve escalated student queries.
  • Coordinate exam deferral applications process, assessing student applications.
  • Review annual student progression, applying university regulations and advising students.
  • Update student records and apply sanctions as a result of academic integrity meetings.
  • Coordinate and support the student journey, providing support to students with any changes to their programme of studies.

Requirements

  • Minimum of HND level or equivalent professional experience.
  • Demonstrable experience of working in a busy, customer-centric environment with an extensive administrative background.
  • Excellent skills in Microsoft Office packages, with specific experience using Excel.
  • Experience of managing sensitive/confidential issues in a professional and empathetic manner.
  • Understanding of current GDPR and Equality legislation and the impact of non-compliance within the remit of the role.

What We Offer

The University of Stirling is committed to creating a diverse and inclusive work environment. We offer a range of benefits, including a competitive salary, excellent pension scheme, and opportunities for professional development.