Service Desk Support Specialist

2 days ago

Cheltenham, United Kingdom Langham Recruitment Full time
Service Desk / Systems Support Analyst

We are seeking a skilled Service Desk / Systems Support Analyst to join our team at Langham Recruitment. As a key member of our support team, you will provide expert assistance to internal and external users of our diverse suite of business-focused applications, ERP / CRM systems.

Key Responsibilities:

  • Manage support calls and tickets from our IT Service Desk
  • Provide internal and external customers with support on our platforms
  • Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries, and data changes
  • Maintain a log of support calls and resolutions
  • Document work or changes made
  • Evaluate and escalate 2nd / 3rd line queries when necessary

Requirements:

  • At least 1-2 years' experience in a 1st/2nd line Support Desk, Service Desk, or Application Support role, ideally supporting a CRM / ERP system
  • Experience taking a high volume of tickets in an engineering, manufacturing, house builder, or similar industry would be ideal
  • Experience of Dynamics 365 or COINS would be great but not essential
  • Ability to understand user queries and relate to business processes
  • Excellent troubleshooting experience
  • Effective communication skills

What We Offer:

  • £34,000 + bonus
  • Hybrid working from our Cheltenham office, ideally 3 days a week onsite
  • 33 days annual leave + bank holidays
  • Private healthcare
  • Enhanced maternity, paternity, and adoption leave
  • Pension
  • Life assurance
  • Share incentive schemes
  • Employee rewards portal

Key Skills:

  • Systems Analyst
  • COINS
  • Dynamics
  • ERP
  • CRM
  • Service Desk
  • Application Support
  • Housing
  • Construction
  • Engineering

Langham Recruitment is a leading recruitment agency specializing in the construction and engineering sectors. We are committed to providing exceptional service to our clients and candidates.

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