Renewal Account Manager

1 week ago

London, Greater London, United Kingdom IRIS Software Group Full time

We are seeking a highly motivated and customer-focused individual to join our accountancy renewals team as a Customer Renewals Associate. Reporting to the Renewals Manager, you will play a key role in managing client communications to provide exceptional customer service, retain existing clients, and increase the company's reputation to drive sales.

As a Customer Renewals Associate, you will be responsible for contacting existing clients to renew their policies and preparing renewal documentation. You must have a professional understanding of what makes first-class customer service, as well as flexibility and ability to multi-task, with strong negotiating and problem-solving skills.

Key Responsibilities:

  • Provide a focused and friendly service to all customers, providing quotations, and assisting with queries
  • Maximise the revenue IRIS receives from each customer by ensuring excellent customer service whilst adhering to company policies
  • Assume ownership of an enquiry made until the issue is fully resolved
  • Communicate quotations, advising the most appropriate in terms of price and cover to meet the customers' needs
  • Respond to customer enquiries in a timely manner, ensuring that all information required by customers is obtained and communicated
  • Maintain the system for raising renewals and ensuring they are actioned before the renewal date
  • Build strong customer relationships through telephone account management
  • Maintain an acceptable level of product knowledge by keeping up-to-date with product developments
  • Provide proactive customer communications and tracking of customer activities

Requirements:

  • Customer-facing experience; face-to-face or telephone-based
  • Sales background (desirable)
  • Education or accountancy knowledge (advantageous)
  • Enthusiastic, highly motivated team player
  • A commitment to providing good customer service
  • The ability to enter information, produce documentation, and supply information quickly and accurately
  • Strong written, oral communication, and numeric abilities
  • Ability to remain calm under pressure using logical thinking
  • Self-motivated and an enthusiastic team player
  • IT literate – MS Outlook, Basic knowledge of MS Suite
  • Attention to detail
  • Looking to progress and build a career within a successful organisation

What We Offer:

  • Competitive salary including quarterly commission scheme and bonus scheme
  • 26 days holiday allowance
  • Private medical healthcare
  • Life assurance
  • Pension
  • Complimentary benefits, including Bike to Work and discount schemes

About Us:

IRIS Software Group is one of the UK's largest privately held software companies. Our purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.

We take the pain out of processes and let professionals working in businesses and schools focus on the work they love. Our software solutions and services for finance, HR, and payroll teams, educational organisations, and accountancy firms help comply with regulations, drive productivity, and better engage with key stakeholders. Through simplifying, automating, and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, we ensure customers can look forward with certainty and confidence.

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