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Customer Service Representative

2 months ago

Liverpool, Liverpool, United Kingdom Barclays Bank PLC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Barclays Bank PLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and issues, and personalizing each interaction through the use of multiple communication channels.

Key Responsibilities
  • Customer Service
    • Provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.
    • Enhance the bank's digital capabilities by identifying areas where current technology is not yet ready to support.
  • Accountabilities
    • Collaborate across multiple digital channels to personalize each interaction with a customer.
    • Support the collaboration of internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations.
    • Support teams within the business operations function, including risk management, compliance, and collections.
    • Comply with all regulatory requirements and internal policies related to customer care.
  • Analyst Expectations
    • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
    • Check the work of colleagues within the team to meet internal and stakeholder requirements.
    • Provide specialist advice and support pertaining to own work area.
    • Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function.
    • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based.
    • Make judgements based on practice and previous experience.
    • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
    • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements.
    • Build relationships with stakeholders/customers to identify and address their needs.
    Barclays Values

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.