Student Residence Operations Lead
2 weeks ago
Are you passionate about delivering exceptional service and care? Unite Students, the UK's leading provider of purpose-built student accommodation, is seeking dedicated individuals to join our team as Student Experience Team Leaders.
As a Student Experience Team Leader, you will play a vital role in ensuring our students have a world-class experience. You will lead a small team of Student Experience Team Members, overseeing the day-to-day operations of one of our properties and fostering a welcoming and supportive environment for our residents.
Your Responsibilities:- Provide guidance and support to your team, delegating tasks effectively and setting clear performance goals.
- Ensure the safety and security of the building and all students residing within it.
- Contribute to the training and development of your team members, fostering a culture of continuous learning and improvement.
- Create a welcoming and inclusive atmosphere for all students, providing exceptional customer service at every interaction.
- Organize engaging events and activities that promote community building and enhance the student experience.
- Strong leadership skills with the ability to motivate and guide a team effectively.
- Excellent communication and problem-solving abilities, enabling you to handle diverse situations with composure.
- A commitment to providing exceptional customer service and exceeding expectations.
- Respect for diversity and cultural differences, fostering an inclusive environment for all students.
Unite Students offers a comprehensive benefits package, including:
- Discretionary annual bonus
- Generous holiday allowance with the option to buy additional days
- Contributory pension scheme
- Health and wellbeing benefits
- Enhanced family leave policies
- Exclusive discounts through our partner portal
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