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Front Office Team Member

2 months ago

Bournemouth, Bournemouth, United Kingdom LGH Hotels Management Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Key Responsibilities

  • Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
  • Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
  • Assist with administrative tasks such as billing, record-keeping, and report generation
  • Work closely with other hotel departments to ensure a smooth operation and guest experience

Benefits

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Requirements

  • Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
  • Strong communication and interpersonal skills, with a friendly and welcoming personality
  • Ability to multitask and work in a fast-paced environment
  • Familiarity with computer systems and software, including reservation and property management systems

About Us

LGH Hotels Management is a leading hospitality company with a growing portfolio of hotels throughout the UK. We are committed to providing exceptional guest experiences and creating opportunities for our team members to grow and develop their careers.