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Client Service Associate
2 months ago
Position Title: Customer Service Assistant
Location: Stansted Airport
Compensation: Competitive salary with excellent benefits, including a 20% premium for early morning shifts (4am-6am).
Contract Type: Permanent, 24.5 hours per week, with opportunities for overtime.
Work Schedule: Two-week rotating shift pattern from 3am to 10pm.
Role Overview: As a Customer Service Assistant, you will play a vital role in enhancing the customer experience in our stores. Your focus will be on establishing rapport with customers, ensuring they enjoy their shopping journey, and sharing your enthusiasm and knowledge about our premium products.
Key Responsibilities:
- Provide a personalized, world-class service experience for each customer.
- Maximize sales opportunities through exceptional service skills and product knowledge.
- Exhibit positive personal behaviors and a proactive attitude.
- Collaborate effectively with team members to meet operational standards.
Qualifications:
- A passion for teamwork and collaboration.
- Ability to adapt to a dynamic and fast-paced environment.
- Strong communication skills.
- Self-motivated, enthusiastic, and professional demeanor.
At World Duty Free, we are committed to providing a comprehensive induction and training program to ensure you have the best start in your new role. You will work alongside experienced colleagues who will support your learning and encourage your career growth.
Employee Benefits:
- Company bonus scheme.
- Employee Assistance Program – a confidential service offering support on various personal and financial issues.
- Discounts on products for employees, family, and friends.
- Travel discounts.
- Complimentary parking.
We believe that to be a great employer, we need dedicated colleagues who come to work with a positive attitude and provide exceptional service to our customers. Our goal is to ensure that you feel respected, engaged in your role, and receive fair recognition and rewards for your contributions.
