Spanish Language Support Specialist
7 days ago
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team at bet365. As a Spanish Language Support Specialist, you will play a critical role in providing exceptional customer service to our Spanish-speaking customers.
Key Responsibilities
- Provide support to customers who demonstrate signs of problematic gambling, ensuring they receive the best possible service while adhering to our Responsible Gambling policies and procedures.
- Communicate effectively with customers in Spanish, using internal tools to assist and take ownership of customer enquiries.
- Liaise with internal departments to resolve customer queries and escalate where necessary.
- Promote safer gambling practices and apply self-exclusions to customers' accounts as required.
- Deal with responsible gambling queries and complaints in a professional and empathetic manner.
Requirements
- Exceptional listening skills and the ability to communicate effectively in Spanish.
- Good communication skills in English.
- Motivation to put the customer first and provide exceptional service.
- Effective problem-solving skills and the ability to multi-task with strong attention to detail.
- Passion for adhering to policies and procedures, with a strong understanding of licensing requirements.
What We Offer
- A competitive salary and generous bonus scheme.
- Long service recognition and a wide range of other benefits.
- Opportunities for career progression and professional development.
Language
This role requires fluency in Spanish and good communication skills in English. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply.
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