Spanish Language Support Specialist

7 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time £28,330

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at bet365. As a Spanish Language Support Specialist, you will play a critical role in providing exceptional customer service to our Spanish-speaking customers.

Key Responsibilities

  • Provide support to customers who demonstrate signs of problematic gambling, ensuring they receive the best possible service while adhering to our Responsible Gambling policies and procedures.
  • Communicate effectively with customers in Spanish, using internal tools to assist and take ownership of customer enquiries.
  • Liaise with internal departments to resolve customer queries and escalate where necessary.
  • Promote safer gambling practices and apply self-exclusions to customers' accounts as required.
  • Deal with responsible gambling queries and complaints in a professional and empathetic manner.

Requirements

  • Exceptional listening skills and the ability to communicate effectively in Spanish.
  • Good communication skills in English.
  • Motivation to put the customer first and provide exceptional service.
  • Effective problem-solving skills and the ability to multi-task with strong attention to detail.
  • Passion for adhering to policies and procedures, with a strong understanding of licensing requirements.

What We Offer

  • A competitive salary and generous bonus scheme.
  • Long service recognition and a wide range of other benefits.
  • Opportunities for career progression and professional development.

Language

This role requires fluency in Spanish and good communication skills in English. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply.



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