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Motor Claims Adjuster
2 months ago
GB - Global is a leading provider of claims management services, dedicated to delivering exceptional results for our clients and their customers. Our team of experienced professionals is committed to providing a high level of service, ensuring that every claim is handled efficiently and effectively.
Job SummaryWe are seeking a highly skilled Motor Claims Adjuster to join our team. As a Motor Claims Adjuster, you will be responsible for examining damages to people and property, communicating with third parties to determine the amount of money owed, and managing the own damage and Third Party repair process from beginning to end.
Key Responsibilities- Claims Examination: Review and record claims on our in-house system, checking policy coverage and allocating appropriate codes and reserves.
- Liability Enquiries: Make liability enquiries, in accordance with Adjuster's Manual, using the most appropriate method (phone, correspondence, field visit).
- Quantum Evaluation: Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy.
- Settlement Negotiation: Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
- Communication: Respond to all written and phone enquiries clearly, courteously, and promptly.
- Claims Management: Review claims regularly using a diary system to ensure accurate reserves and timely closure.
- Client Relationships: Develop relationships with clients by providing a friendly, efficient service.
- Solicitor Liaison: Liaise with and control own solicitors to ensure cases are not abandoned to them.
- Administrative Tasks: Assist in general office administration (e.g., post, printing, ordering supplies, maintaining equipment) to ensure smooth running of the office.
- Compliance: Comply with all GB and office procedures.
- Training: Actively participate in GB training programs.
- Analytical Skills: Ability to verify and analyze coverage of adjuster-level claims with moderate supervisor oversight.
- Investigation Skills: Ability to investigate adjuster-level claims, build rapport with involved parties, and establish facts of the case sufficient to support claims strategy with moderate supervisor oversight.
- Liability Determination: Determining liability/compensability on adjuster-level claims.
- Resolution Strategy: Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of adjuster-level claims.
- Reserve Management: Establishes ultimate probable reserve as information comes available, reviewing and proactively managing on diary as evidenced in Claim Notes, under limited supervision. Ability to refer and ensure quality and timely carrier reporting.
- Litigation Process: Thorough understanding of the litigation process. Early identification of the probability of settlement with moderate supervision.
- Resolution Opportunities: Recognize and proactively pursue resolution opportunities of adjuster-level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with moderate supervision.
- Recovery Opportunities: Recognize and proactively pursue recovery opportunities on adjuster-level claims at the earliest point.
- Communication Skills: Demonstrates the ability to communicate in a complete, concise, and logical manner. Supervisor input needed for complex or difficult situations.
- Relationship Building: Demonstrates ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style, and Service Instructions. Makes suggestions to solve problems.
- Fully Funded Qualifications: Fully funded qualifications and learning and development courses.
- Annual Leave: 25 days annual leave, plus bank holidays.
- Pension Package: Pension package.
- Subsidized Gym Membership: Subsidized gym membership.
- Life Assurance: Life assurance.
- Group Income Protection: Group income protection.
- Season Ticket Loans: Season ticket loans.
- Gallagher Benefits Choice Portal: Gallagher benefits choice portal.
- Employee Stock Purchase Plan: Employee stock purchase plan.