Motor Claims Manager
3 weeks ago
We're seeking a highly skilled Motor Claims Manager to join our team at Gallagher Bassett. As a key member of our claims handling team, you will be responsible for delivering exceptional results and ensuring our clients receive the best possible service and outcomes.
Key Responsibilities
- To act with honesty and integrity at all times, leading by example and promoting a positive and willing attitude to all.
- To work closely and professionally with the Strata Solicitors (SSL) and Gallagher Bassett (GB) Management teams to deliver a premium client service and achieve the aims and targets of SSL.
- To act as the key conduit between the claims handlers and the SSL and GB Management team.
Client Responsibilities
- To work with the SSL and GB Management team in documenting recovery procedures, developing and maintaining client relationships and preparing for and attending client service reviews.
- To be responsible for training claims handlers in respect of client procedures and to monitor the work of team claims handlers to ensure that client service level agreements and 'key performance indicators' are maintained and always met during the course of the service provision.
- To ensure that the data held on the case management system is to a sufficiently high standard and work with SSL and GB Management team and IT support in the preparation of client reports.
- To ensure that the team achieve and maintain full compliance with all office protocols, client service level agreements and client 'key performance indicators'.
Internal Measure and Financial Responsibilities
- To be responsible for the teams' delivery on specified targets and controlling the claim lifecycle as well as contributing to financial targets and feeding back to the SSL and GB Management team in respect of the on-going achievability or otherwise of the goals set out by the SSL and GB Management team.
- To assist the SSL and GB Management team in recovering outstanding client bills and aged debt.
People Responsibilities
- To assist the SSL and GB Management team with recruitment into the client service team and to conduct formal probationary reviews, appraisals and other performance management;
- To liaise with team claims handlers and the HR Manager to arrange and co-ordinate absences and the return to work;
- Working with the SSL and GB Management team to identify any developing issues and ensure that they are dealt with in a fair, timely and professional manner at all times, seeking advice and support from HR where necessary;
- To work with the SSL and GB Management team to identify organise and implement training needs for all team claims handlers. Helping develop team claims handlers, particularly new employees with guidance and clear direction around expectations;
- To provide structure and guidance when delegating responsibility to deputy (where appropriate), claim handlers and other staff including where possible the agreement of specific requirements, timescales, escalation procedures and a defined commencement and conclusion.
Case Responsibilities
- To be a technical referral point from claims handlers and both on pre-and post-litigated claims.
- To be responsible for reviewing and signing in/out all post when received/despatched.
- To be aware of the nature of the files held by the team and seek to recognise and identify any issues with those files before any problems occur or alternatively to assume ownership of contentious or complaint cases, working with the SSL and GB Management team to resolve the same.
- Have capacity to manage and maintain files if and when needed. These files should be commensurate with the position of Team Manager i.e. high profile cases, complaint cases etc. Cases should transfer between the Claims Manager and the team handlers as appropriate.
- To assist the Technical and Quality Manager with the auditing of claim files (when required) and to contribute to arising action plans, improvements and changes in process and procedure that becomes necessary.
About You
- Permanent experience of Motor claims handling in a legal / insurance/ claims management environment to cover pre and post litigated claims.
- A pragmatic and proactive individual with demonstrable examples of prior working methods that evidence the same.
- The ability to deliver upon targets and tasks to the required level and in a timely and efficient fashion and have a strong attention to detail.
- Able to demonstrate leadership skills.
- Ability to work independently as appropriate but within a defined structure and to work effectively with SSL and GB Management team.
- Able to display clear communication skills.
- Demonstrable self-motivation and initiative.
- A calm disposition across all situations and the ability to focus upon key aspirations, drive the team to higher performance levels and conduct themselves in an appropriate and effective manner in all situations.
Compensation and Benefits
We offer a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits, including a minimum of 25 days holiday, a defined contribution pension scheme, life insurance, income protection, health cash plan or private medical insurance, three fully paid volunteering days per year, employee stock purchase plan, share incentive plan, critical illness cover, discounted gym membership, season ticket loan, access to a discounted voucher portal, emergency back-up family care, and many more...
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