Club Manager
2 months ago
Unlock Your Potential as a Club Operations Manager
We are seeking a dynamic and customer-focused Club Operations Manager to join our team at David Lloyd Leisure. As a key member of our club management team, you will be responsible for ensuring the smooth day-to-day operation of our club reception and cleaning teams, delivering exceptional service to our members and driving business growth.
Key Responsibilities:
- Manage the efficient operation of the club reception and cleaning teams, ensuring a safe and clean environment for members.
- Act as Duty Manager, taking responsibility for the club's day-to-day operations and ensuring seamless service delivery.
- Lead the Reception, Cleaning, and Spa host teams to deliver 5-star standards of facilities and services.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with the General Manager to drive business growth, improve operational efficiency, and enhance member experience.
What We Offer:
- Free Club Membership for you and your family
- Discounts on our products and services
- Unlimited 50% discount on food and drinks
- Opportunity for advancement and career progression
- Flexible Shift Patterns
- Learning and Development Opportunities
- Wagestream App allowing you to be paid on demand
- Benefits Suite
Requirements:
- Self-motivated and customer-focused manager with a passion for delivering exceptional service.
- Experience in managing a team in a service-led facility, such as a restaurant, attraction, retail unit, sporting or leisure facility.
- Experience of duty management responsibilities and financial planning and management.
- Excellent communication and collaboration skills.
- Ability to work flexible shifts, including weekends and late shifts.
Join Our Team:
We are a community-driven organization that values our members and team members alike. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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