Operations Manager

1 week ago

Chigwell, Essex, United Kingdom David Lloyd Leisure Full time

Be a part of a passionate driven team with the will to win.

We are looking for a dynamic Operations Manager who will manage the successful and efficient day to day operation of the club reception and cleaning teams within the Club, ensuring we give our members a fabulous experience every day.

As a key member of the team, you will regularly act as Duty Manager, taking responsibility for the efficient operation of the club.

Leading the Reception, Cleaning and Spa host teams you will deliver 5 star standards of facilities and a safe, clean environment through an obsessive attention to detail, taking a See it, Fix it approach and completing detailed reviews and ensuring the safety of members and team remains our highest priority at all times.

What's more as an Operations Manager with us you will have a range of benefits that you'll be hard pressed to find anywhere else in the industry:

  • Free Club Membership* for you and your family
  • Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
  • Unlimited 50% discount on food and drinks
  • Opportunity for advancement and career progression
  • Flexible Shift Patterns
  • Learning and Development Opportunities.
  • Wagestream App allowing you to be paid on demand
  • Benefits Suite

What are we looking for?

A self-motivated manager who will take pride in exceptional service to our members and is happy to work with the club General Manager to ensure a safe and premium experience across the whole club. We want you to be willing to learn so you can make use of all the training and development tools we have available to help you flourish.

The position requires working shifts in accordance with the demand of the business, including working 4 weekend shifts per month and at least one late shift per week.

Key Responsibilities:

  • Manage the successful and efficient day to day operation of the club reception and cleaning teams within the Club
  • Act as Duty Manager, taking responsibility for the efficient operation of the club
  • Lead the Reception, Cleaning and Spa host teams to deliver 5 star standards of facilities and a safe, clean environment
  • Take a See it, Fix it approach and complete detailed reviews to ensure the safety of members and team
  • Work with the club General Manager to ensure a safe and premium experience across the whole club

Requirements:

  • Experience in managing a team in a service led facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility) – highly desirable
  • Experience of duty management responsibilities – desirable
  • Experience of financial planning and management
  • Passionate about customer service
  • Excellent communication and collaboration skills

You bring the passion. We bring the purpose. We're more than a Club. We're a community. Be a part of it.

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