Library Services Coordinator

3 weeks ago

London, Greater London, United Kingdom Institute of Chartered Accountants in England and Wales Full time

Library Services Coordinator

Location: London

Work Arrangement: Hybrid (3 days in the office, 2 days remote)

Employment Type: Permanent

Hours: Full Time (35 hours per week)

Salary: £30,000 per annum, commensurate with experience

Overview of the Role:

We invite you to become a part of our dedicated team as a Library Services Coordinator. This position is ideal for a meticulous and customer-oriented professional eager to contribute to the efficient operation of our esteemed multi-channel enquiry service.

The Library Enquiry Team serves as a valuable resource for the accountancy sector, and we are in search of an enthusiastic individual to assist in the management of this essential service.

Key Responsibilities:

  • Provide essential administrative support to the enquiry team, including tracking enquiries, managing postal loans, and overseeing document delivery requests.
  • Uphold exceptional customer service standards while serving as the first point of contact for library enquiries via various communication channels.
  • Engage in addressing routine enquiries, with opportunities for advancement into more complex research tasks.
  • Utilize a diverse range of information sources—both print and digital—to effectively respond to enquiries.
  • Oversee the management of overdue loans and maintain user records within the library system.
  • Assist in retrieving and shelving materials from the library and off-site storage.
  • Participate in promotional initiatives and campaigns as needed.
  • Adapt to changing duties in response to organizational needs.

Travel Requirements:

This role involves occasional travel to off-site storage facilities.

Candidate Profile:

Essential Qualifications:

  • A solid educational background complemented by practical library experience.
  • Ability to perform routine tasks with precision and attention to detail.
  • Experience in a customer-facing role, demonstrating a commitment to outstanding service.
  • Strong teamwork skills.
  • Capability to organize and shelve materials according to established procedures.
  • Physical ability to handle and move library materials as required.
  • Proficiency with information technology, including CRM systems and MS Office applications.

Desirable Qualifications:

  • A recognized qualification in library or information science.
  • Familiarity with classification systems.
  • Experience with online research databases.

Why Join Us?

At the Institute of Chartered Accountants in England and Wales, we prioritize a positive work environment where our employees can thrive. We value diversity and strive to create a culture of respect and support.

Our commitment to sustainability drives us to minimize our environmental impact, whether through energy-efficient practices or encouraging recycling.

Employee Benefits:

  • Comprehensive training and development opportunities.
  • Flexible working arrangements.
  • A competitive benefits package, including discounts, pension plans, and health coverage.

We are proud to be an employer that champions inclusivity and supports all employees in reaching their full potential.

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