Department Coordinator

3 days ago

Twickenham, United Kingdom 1-Tom-Plumber Columbus Full time
Garden Furniture Department Head

As a key member of our Garden Furniture team, you will provide essential support to our department, working closely with the Garden Centre Manager to drive success.

Key Responsibilities
  • Manage customer queries and complaints with professionalism and refer to the Manager and product Manager when necessary.
  • Develop and maintain excellent computer skills to optimize department performance.
  • Collaborate with the team to ensure seamless customer service and resolve issues efficiently.
Benefits
  • Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
  • Holiday: 5 days (including bank holidays) per year.
  • Bonus: A non-contractual bonus at Christmas, based on the company's profit in any financial year.
  • Pension: A Defined Contribution Pension Plan for new employees.
  • Attendance: After one year's service, if you have worked for a full financial year with 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
  • Learning & Development: Opportunities for growth and development within the company.
  • Cycle2work scheme: A government initiative offering savings on new cycling equipment after one year's service.
  • Child's first day at school: Come in late and go home early on your child's first day of school after one year's service.
  • RHS Membership or a Tree / Shrub: Choose either one tree or shrub to plant each year after one year's service.
  • Employee Assistance Programme (EAP): Eligible to join after two years' service.
  • Retirement: Contracted hours reduced by a fifth after 15 years' service, with pay remaining the same for the final three months.
  • Free Parking: Available to all employees in designated parking areas.

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