Claims Underwriter

1 week ago

Colchester, Essex, United Kingdom Opus People Solutions Full time
Job Summary

We are seeking a skilled Claims Underwriter to join our team at Opus People Solutions. As a Claims Underwriter, you will play a key role in delivering exceptional service to our customers and brokers, upholding the reputation for award-winning claims management.

Key Responsibilities
  • Provide World-Class Service: Deliver exceptional customer service daily, ensuring timely and fair resolution of claims.
  • Claims Handling: Handle a high volume of calls from policyholders, brokers, and other stakeholders regarding new and existing claims.
  • Claim Notifications: Take claim notifications over the phone and progress them appropriately, ensuring timely and fair resolution.
  • Coverage Position Review: Review and confirm coverage positions for claims.
  • Claim Settlement: Validate, negotiate, and settle claims proactively, keeping customers informed throughout the process.
  • Service Level Agreements: Meet and exceed pre-defined service level agreements (SLAs) and targets.
  • Claims Management: Demonstrate excellent claims management through active portfolio management, accurate reserving, and effective risk and indemnity cost management.
  • Team Collaboration: Contribute to the continuous improvement of the UK Property Claims team by identifying areas for enhancement and helping to develop innovative solutions.
Essential Qualifications
  • Excellent Communication Skills: Possess excellent telephone manner and communication skills, both written and verbal.
  • Customer-Focused Experience: Have experience in a customer-focused environment.
  • Team Player: Be a strong team player, capable of collaborating under pressure without compromising service quality.
  • Challenging Conversations: Ability to manage high expectations and handle challenging conversations effectively.
  • Organizational Skills: Possess strong organizational and time management skills.
  • Relationship Building: Ability to build lasting relationships with team members, the broader business, and external partners.
  • Results-Driven: Be results-driven with a high level of energy and determination.
Desirable Qualifications
  • Professional Qualifications: Progress towards Chartered Insurance Institute (CII) qualifications or willingness to start.
  • Insurance Experience: Experience in insurance and/or claims handling.
Working Environment

We prioritize the well-being of our employees and are committed to fostering a diverse and inclusive culture. You will benefit from hybrid working, the ability to work flexibly, and access to our benefits package, which includes profit share, bonus of up to 14%, 25 days + annual leave, and many more exceptional benefits.

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