Salesforce Administrator
1 week ago
We are seeking an experienced Salesforce Administrator to join our team at Awaze, a leading provider of holiday vacation rentals. As a key member of our technology team, you will play a critical role in the administration and configuration of our Salesforce Sales and Service Cloud platforms.
Key Responsibilities- Platform Administration: Perform daily administration of Salesforce Sales and Service Cloud platforms, managing user accounts, generating reports and dashboards, automating processes, and handling routine tasks to ensure seamless system operation.
- Configuration and Customization: Hands-on configuration, including but not limited to reports, page layouts, flows, validation rules, create and maintain custom objects, record types, object relationships, standard and custom fields.
- Collaboration and Innovation: Collaborate with the development team on custom applications and integrations, work closely with the Product Manager, BA, and Lead Admin in suggesting improvements to the configuration of the platform, or new tools or ways of working.
- Support and Training: Provide end-user support, troubleshoot issues, and implement solutions in a timely manner, effectively communicate system changes and updates to users, create and maintain documentation on processes, policies, application configuration and help/training related materials for users as new applications are developed.
- Compliance and Governance: Manage system permissions and ensure compliance with industry standards and regulations, always follow Salesforce best practices to ensure optimal system performance, maintainability, and scalability across all tasks and configurations.
- Deployment and Maintenance: Ensure adherence to the Awaze Salesforce deployment lifecycle, including development, testing, and production environments, while following best practices for version control and change management.
- At least 1-2 years Salesforce administration, configuration, and customization experience.
- Experience with Salesforce Service Cloud is preferred, although knowledge of other Salesforce products (i.e. Pardot & Marketing Cloud) would be great and a willingness to learn new things is essential.
- Salesforce Administrator Certification (essential)
- Salesforce Service Cloud Certification (nice to have)
- Strong understanding of Salesforce best practices and functionality.
- Ability to design and implement new processes and facilitate user adoption.
- Excellent analytical and organisational skills, with the ability to multi-task and work to deadlines under pressure.
- Demonstrated ability to work both independently and collaboratively within a team environment.
- Annual Bonus Scheme
- 25 days holidays
- Holiday Discounts (18% to 20% discount across all AWAZE brands)
- Pension contribution scheme
- Private healthcare
- Personal training allowance
- 35 hour working week
- Hybrid working (our teams usually come together 1 day a week)
- Meeting free lunch policy
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