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Salesforce Administrator

2 months ago

Manchester, United Kingdom Beauty Works Full time
About the Role

Beauty Works is seeking a skilled Salesforce Administrator to optimize our Salesforce environment and support our sales, customer service, and order management processes effectively.

Key Responsibilities
  • Salesforce Administration and Environment Management:
    • Assist in managing and customizing Salesforce CRM to meet the needs of our 50-person sales and customer service teams.
    • Help maintain user profiles, roles, and permission sets to ensure data security and access control.
    • Support the design and optimization of custom objects, fields, and layouts to enhance user experience and workflow efficiency.
    • Aid in the management of production and development sandboxes.
  • Customer Service and Support:
    • Assist in configuring and optimizing Salesforce Service Cloud to streamline customer service processes.
    • Collaborate with customer service teams to support effective case management and resolution tracking.
    • Help implement and maintain automated workflows to enhance customer support efficiency.
  • Order Management:
    • Support the end-to-end order management process within Salesforce.
    • Work with cross-functional teams to ensure accurate and timely order processing.
    • Assist in implementing order validation rules and automation to minimize errors and improve order accuracy.
  • Integration Management:
    • Help manage integrations between Salesforce and other business systems.
    • Collaborate with IT and development teams to ensure smooth data flow and integration reliability.
  • Data, Reporting, and Analytics:
    • Assist in developing data quality controls to ensure ongoing data accuracy.
    • Support the creation and maintenance of customized reports and dashboards to provide insights into sales, customer service, and order management performance.
    • Provide regular updates to leadership on key metrics and trends.
    Requirements
    • Minimum of 1.5 years of experience as a Salesforce Administrator or in a similar role, with a focus on CRM, sales, or customer service.
    • Basic understanding of Salesforce configuration, user management, and data security.
    • Salesforce Administrator certification is highly desirable or in the process of obtaining it.
    • Familiarity with Salesforce configuration, including objects, fields, and layouts.
    • Basic knowledge of Salesforce automation tools like workflows and process builder.
    • Some experience or familiarity with order management processes within Salesforce or a similar CRM platform would be a plus.
    • Willingness to learn and develop problem-solving skills.
    • Ability to assist in troubleshooting and resolving basic issues efficiently.
    • Good communication skills with the ability to collaborate effectively with global cross-functional teams.
    • Basic project management skills with the ability to manage multiple tasks under supervision.
    • Bachelor's degree is desirable.