Second-Line Technical Support Specialist

2 days ago


Edinburgh, Edinburgh, United Kingdom Candidate Source - TEAM Full time
Technical Support Role

We are seeking an experienced 2nd Line Service Desk Support Analyst to join our team. As a key member of our IT support team, you will provide technical assistance to employees across the business, resolving hardware and software issues efficiently and effectively.

Key Responsibilities
  • Assess user issues and provide solutions or second-line troubleshooting support
  • Work across a range of technologies, including Microsoft Windows, Active Directory, Office 365, and Mobile Device Management
  • Communicate effectively with users to understand their needs and provide timely support
Requirements
  • Excellent communication and problem-solving skills
  • Experience working in a technical support environment
  • Knowledge of Microsoft Windows, Office 365, and other relevant technologies

This is an exciting opportunity to join a growing and passionate team that values service excellence. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply.



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