Sales Associate

4 days ago

Salisbury, Wiltshire, United Kingdom Moss Full time
About Us

Moss is a leading menswear brand that has been styling individuals for moments that matter for over 170 years. We're not just a brand, we're a community that values trust, creativity, and collaboration.

Job Summary

We're seeking a highly motivated and customer-focused Sales Associate to join our team as a Brand Ambassador. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, promoting customer service excellence, and driving sales growth.

Key Responsibilities
  • Customer Experience: Deliver an exceptional customer experience by actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
  • Sales Growth: Strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, and contributing significantly to our business KPI's.
  • Product Knowledge: Have strong product knowledge for all our services, including Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively use this towards tailoring the customer experience.
  • Store Performance: Be aware of external opportunities that could improve store performance and provide the best customer experience, improving service based on feedback from customer reviews and mystery shops.
  • Store Operations: Assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
  • Appointment Process: Follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
Requirements
  • Technical Skills: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
  • Personal Attributes: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
Benefits
  • Employee Discount: 70% discount across all our stores.
  • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.
  • Discounted Gym Membership: Promoting physical health and fitness.
  • Life Insurance: Providing peace of mind for colleagues.
  • Ongoing Development: Tailored to suit your career ambitions from day one.
  • Access to Moss Learning: An online learning platform for skill enhancement.
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift: Celebrating important personal milestones of colleagues.

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