Sales Support Specialist
2 weeks ago
Grant UK is a reputable provider of sustainable home heating solutions. As a family-owned business, we value our employees and strive to create a supportive and caring work environment.
Main Responsibilities:
- Process incoming sales orders from stockists and distributors
- Handle customer inquiries and provide support via various channels
- Manage product returns and credits, ensuring seamless customer experiences
- Resolve invoice disputes and negotiate with customers
- Identify and capitalize on upsell opportunities to increase revenue
- Collaborate closely with the external sales team to drive business growth
- Build strong relationships with merchants and installers in your sales area, fostering a network of loyal customers
Requirements:
- Attention to detail and strong analytical skills
- Excellent literacy and math skills, with proficiency in Excel and Word
- Enthusiastic and motivated individual with a strong work ethic
- Team player with initiative, able to work independently and as part of a team
- Knowledge of Sage or similar accounting software is a plus
- Good problem-solving skills and ability to think critically
- Strong customer service skills, with a focus on delivering exceptional experiences
- Technical knowledge and ability to learn new systems and processes
Benefits:
- Comprehensive product training and development opportunities
- Life assurance and pension scheme
- Healthcare insurance and wellness programs
- Generous holiday entitlement and flexible working arrangements
- On-site parking and gym facilities
- Collaborative and supportive work environment
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