Sales Support Specialist

2 weeks ago


Swindon, Swindon, United Kingdom Grant UK Full time
Sales and Customer Support Role at Grant UK

Grant UK is a reputable provider of sustainable home heating solutions. As a family-owned business, we value our employees and strive to create a supportive and caring work environment.

Main Responsibilities:

  • Process incoming sales orders from stockists and distributors
  • Handle customer inquiries and provide support via various channels
  • Manage product returns and credits, ensuring seamless customer experiences
  • Resolve invoice disputes and negotiate with customers
  • Identify and capitalize on upsell opportunities to increase revenue
  • Collaborate closely with the external sales team to drive business growth
  • Build strong relationships with merchants and installers in your sales area, fostering a network of loyal customers

Requirements:

  • Attention to detail and strong analytical skills
  • Excellent literacy and math skills, with proficiency in Excel and Word
  • Enthusiastic and motivated individual with a strong work ethic
  • Team player with initiative, able to work independently and as part of a team
  • Knowledge of Sage or similar accounting software is a plus
  • Good problem-solving skills and ability to think critically
  • Strong customer service skills, with a focus on delivering exceptional experiences
  • Technical knowledge and ability to learn new systems and processes

Benefits:

  • Comprehensive product training and development opportunities
  • Life assurance and pension scheme
  • Healthcare insurance and wellness programs
  • Generous holiday entitlement and flexible working arrangements
  • On-site parking and gym facilities
  • Collaborative and supportive work environment


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