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Customer Service Representative

2 months ago

Exeter, United Kingdom Thrifty Car & Van Rental Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide dedicated vehicle hire reservation services to all Thrifty customers
  • Represent Thrifty Car and Van Rental professionally, maintaining excellent relationships with customers, locations, and sub-contractors
  • Process data accurately using various systems
  • Answer calls and promptly resolve customer requests or queries to their satisfaction
Requirements
  • Attention to detail and strong desire to learn
  • Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal touch
  • Ability to work as part of a team as well as independently
  • Positive attitude and solution-focused
  • Ability to use Microsoft Office and a good level of IT literacy
About Us

Thrifty Car and Van Rental is a leading provider of vehicle hire services across the UK, with over 85 rental locations. Our head office is based in Exeter, and we pride ourselves on delivering exceptional customer service and fostering a positive work environment.