Customer Service Representative

4 weeks ago


Exeter, United Kingdom Thrifty Car & Van Rental Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at Thrifty Car and Van Rental. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide dedicated vehicle hire reservation services to all Thrifty customers
  • Represent Thrifty Car and Van Rental professionally, maintaining excellent relationships with customers, locations, and sub-contractors
  • Process data accurately using various systems
  • Answer calls and resolve requests or queries to the customer's satisfaction

What We Offer:

  • 22 days holiday rising to 27 + bank holidays
  • Free onsite parking
  • Free onsite gym
  • Company pension scheme
  • Employee discount scheme
  • Funded Summer and Christmas events
  • Cycle to Work Scheme
  • Discounted car hire rates
  • Friendly and supportive working environment

Requirements:

  • Attention to detail and strong desire to learn
  • Excellent communication and empathy skills
  • Ability to work as part of a team and independently
  • Positive attitude and solution-focused
  • Ability to use Microsoft Office and good IT literacy

About Us:

Thrifty currently operates over 85 rental locations across the UK, with our head office based in Exeter. We foster an environment where our employees are treated with dignity and respect, providing opportunities for development, dedication, and achievement.



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