Manager of Reward Partnerships
4 weeks ago
Position: Rewards Program Partnership Manager
Salary: Up to £47,500
Work Arrangement: Hybrid - 2 days in the office, 3 days remote
Role Overview:
This position is integral to the buying team, which is dedicated to managing a segment of the online rewards portfolio. The focus is on enhancing the development, execution, and profitability of the offerings.
The role requires collaboration with a global network of over 70 suppliers to ensure competitive product offerings and pricing, while also employing creativity in curating the overall selection.
Key responsibilities include:
- Gathering, analyzing, and interpreting data to support margin management and provide a commercially viable, attractive range of merchandise and products.
- Establishing and nurturing relationships with suppliers, including negotiations, service agreements, and performance evaluations to ensure high-quality service and compliance with SLAs and KPIs.
- Collaborating with internal teams to create compelling reward propositions and addressing client inquiries regarding product proposals and pricing.
- Coordinating with the Finance department to resolve any invoicing issues.
- Leading the operational rollout of new reward suppliers and offerings from concept to launch, including assisting in the sales process as needed.
- Proactively recommending process enhancements to boost service efficiency and effectiveness, as well as identifying and implementing opportunities for product improvements.
- Ensuring timely resolution of any issues related to rewards or suppliers.
- Providing training to internal teams on selling and managing reward products.
- Contributing to the technical development of reward products and systems.
- Maintaining awareness of external factors such as legislation, trademarks, and taxation, and implementing necessary changes.
- Identifying new suppliers to enhance the existing product range.
- Researching competitor products, pricing, and marketing strategies to gather relevant insights.
- Supporting profitability and redemption objectives as defined by the organization.
- Willingness to work occasional unsocial hours and undertake ad hoc international travel.
Essential Qualifications and Skills:
- Significant experience in online retail, purchasing, or range management.
- Experience with international product offerings, product range specifications, and negotiations in online retail, B2B, or drop shipping environments is advantageous.
- Ability to work independently and collaboratively with team members.
- Comfortable operating in a multicultural environment with global stakeholders and suppliers.
- Proven ability to lead cross-functional teams.
- Strong supplier relationship management skills.
- Experience in utilizing data and databases to inform decision-making and commercial updates.
- High level of commercial acumen.
- Proficient negotiation skills with the ability to influence outcomes.
- Strong analytical skills with meticulous attention to detail.
- Excellent interpersonal and communication skills, capable of engaging with stakeholders at all levels.
- Self-motivated, results-oriented, and possessing a proactive attitude.
- Ability to troubleshoot and make decisions effectively.
- Strong multitasking abilities in a fast-paced, dynamic environment with shifting priorities.
- Proficient in Microsoft Word, PowerPoint, and Excel.
- Excellent command of the English language, both spoken and written; proficiency in additional languages is a plus.
- Valid driver's license.
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