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Clinical Administration Coordinator
3 months ago
Position Overview
We are pleased to announce an opportunity for a part-time Band 4 Clinical Administration Coordinator to become a vital member of our dedicated and friendly team.
In the Surgical Division, we hold our Clinical Administration Coordinators in high regard. They are essential to the seamless operation of our healthcare services, ensuring that patient care remains our top priority. Within the Colorectal Service, we cater to a diverse range of surgical needs, including urgent and routine cases, as well as cancer care.
This role is dynamic and multifaceted; each day presents new challenges. As a Clinical Administration Coordinator, you will engage in various administrative tasks, maintain regular communication with patients and clinical staff, and facilitate the efficient functioning of the Colorectal Service, all while striving to provide exceptional patient care.
Our team is known for its warmth and support; this position is ideal for someone who is passionate about making a positive impact.
If you are proactive, possess prior administrative experience, and are adaptable in your approach, this role may be a perfect fit for you.
While previous experience in the NHS is advantageous, it is not a prerequisite, as comprehensive on-the-job training and support will be provided.
We also offer opportunities for further professional development within the organization.
Key Responsibilities
To truly make a difference for the patients we serve, we need exceptional individuals providing dedicated support behind the scenes. Your contributions will be invaluable as we work together to enhance our services.
Our administrative team plays a crucial role in supporting our division, and you will be joining a group committed to transforming our back-office and administrative functions. As part of our digital transformation initiative, we are continuously exploring innovative methods to streamline administrative tasks and adopt a 'digital-first' approach. If you have creative ideas that could contribute to our vision, we would be eager to hear them.
We acknowledge that the role can be demanding and challenging at times, but we believe this will inspire you. If you can maintain composure and keep operations on track during busy periods, you are exactly the person we seek.
Although the primary location for this role will be within our Surgical Division, there may be occasions when you will be required to support other departments to meet service demands.
About Our Organization
Our team comprises 10,000 dedicated professionals working tirelessly to deliver high-quality services to our patients. Regardless of your role, you contribute to the care of 370,000 individuals in our community and provide specialized services to millions across the region.
Joining our organization offers you the opportunity to gain valuable knowledge and a sense of pride, knowing that your efforts genuinely make a difference in supporting our patients and staff, ensuring we continue to thrive and provide outstanding healthcare.
You will have access to diverse development opportunities, acquire new skills, connect with wonderful colleagues, and engage in experiences that will enhance your career trajectory.
You will have the chance to make an impact, be encouraged to think creatively, and help drive innovation to improve our services. Everything we do centers around patient care, making your role essential and something to take pride in.
Job Duties
- Serve as the point of contact for the Colorectal Department, addressing external and internal inquiries from staff, patients, and others, while maintaining professionalism and courtesy.
- Address patient concerns via telephone or in person, striving for immediate local resolution in accordance with the organization's complaint procedures.
- Manage electronic calendars for consultants, coordinating meetings as necessary and ensuring accurate maintenance of an electronic diary with effective communication of commitments.
- Provide administrative support to consultants and their teams by reviewing and distributing incoming correspondence, disseminating information, composing reports, maintaining organized filing systems, and continuously improving administrative practices for efficiency.
- Assist in organizing the daily tasks of the Support Secretary and Typist, ensuring that files and documents are current and available, and providing briefings on daily activities, highlighting deadlines and potential conflicts.
- Offer administrative support during the absence of other team members.
- Collaborate in the provision of information within the Acute & Specialist Surgery Clinical Business Unit.
- Opportunity to take on a mentoring role within the Colorectal Administration Team.
Qualifications & Skills
Essential
- Strong educational background, including GCSE English and Maths (grade C or above) or equivalent qualifications.
- Secretarial qualifications or relevant experience.
Desirable
- ECDL or equivalent certification.
- NVQ Level 2 in Administration and Clerical.
Knowledge & Experience
Essential
- Advanced understanding of medical terminology.
- Proficient in Microsoft Office and Office 365.
- Previous experience in administrative or secretarial roles.
Desirable
- Prior administrative experience within an NHS setting.
- Previous experience as a Medical Secretary.
- Familiarity with patient information technology systems.
