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Tenancy Support Officer

2 months ago

Hull, Kingston upon Hull, United Kingdom Hull City Council Full time

Hull City Council is seeking a skilled Tenancy Assistant to join their Area Housing Team. As a key member of the team, you will provide exceptional customer service and support to residents, acting as the first point of contact for the council's delivery of frontline services.

This is an exciting opportunity to make a real difference in the lives of Hull residents. You will work closely with colleagues to develop and deliver services that meet the needs of our community, and contribute to a positive and inclusive work environment.

The role involves a mix of telephone-based and back-office tasks, requiring strong communication skills, the ability to work independently and as part of a team, and a flexible approach to problem-solving. If you are a motivated and customer-focused individual with a passion for delivering excellent service, we encourage you to apply.

Hull City Council offers a range of benefits to its employees, including flexible working arrangements and opportunities for professional development. We are committed to creating a workplace that is inclusive and supportive, and we welcome applications from individuals who share our values.

Key Responsibilities:

  • Provide exceptional customer service to residents, responding to queries and concerns in a timely and professional manner.
  • Work closely with colleagues to develop and deliver services that meet the needs of our community.
  • Contribute to a positive and inclusive work environment, promoting a culture of respect and teamwork.
  • Use your problem-solving skills to resolve issues and improve processes, ensuring efficient and effective service delivery.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career progression.
  • A supportive and inclusive work environment.
  • Flexible working arrangements to suit your needs.