Support Worker

3 weeks ago

Stroud, Gloucestershire, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and compassionate Support Worker to join our team at Riverside. As a Support Worker, you will play a vital role in providing housing-related support to our customers, helping them to achieve their goals and improve their overall well-being.

Key Responsibilities
  • Provide housing-related support to customers, including connecting them with employability coaches and other support agencies
  • Help customers manage their money, sign up for benefits, and move on to a more permanent home
  • Support customers to develop life skills, including budgeting and financial management
  • Assist customers with day-to-day support and tenancy-related matters
  • Identify and promote opportunities for employment, education, and training, and support customers to remove barriers to accessing these opportunities
  • Signpost customers to appropriate external support services, including interventions such as food banks and other community resources
  • Support customers to be 'tenancy ready' to enable successful move on
  • Support customers to be financially independent through budgeting plans and maximising income
  • Support and monitor customers' healthcare needs, ensuring appropriate contact with healthcare professionals
  • Empower customers to move towards self-management of their medication by following the medication procedure
  • Lead on support initiatives, including group work
  • Ensure the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately
  • Record and update clear, factual, accurate, strengths-based customer information on the local or appropriate digital platform
Requirements
  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • Experience of delivering structured support and risk management
  • Be a team player with a caring, empathetic, flexible, and resilient, can-do attitude
  • Previous experience in positively resolving incidents
  • Demonstrate initiative and confidence to make and act on decisions
  • Competent administrative and IT skills (to be able to produce reports and other communications)
About Us

Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years.

We have plans to build over 15,000 affordable homes over the next decade. Our commitment to diversity and inclusion drives our success and enriches the lives of our customers and colleagues.

We are an inclusive employer and value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard.

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