Screening Pathway Coordinator

1 week ago


Swansea, City and County of Swansea, United Kingdom Public Health Wales Full time

About the Role

We are seeking a highly motivated and competent full-time Welsh speaking Screening Pathway Administrator to provide comprehensive administrative support and excellent customer service within a busy, sensitive environment.

Main Responsibilities

  • Ensure the efficient operation of the call/recall Breast Screening System and failsafe functions, maintaining client records, changing appointments and liaising with internal and external contacts.
  • Deal with phone calls from members of the public and other service users, processing change of appointments and dealing with general queries.
  • Process screening and assessment clinic invitations and results.
  • Perform reception duties at screening, assessment and result clinics, providing face-to-face assistance to members of the public, visitors and deliveries.

About Us

Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.

Our Values

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.

Requirements

  • Minimum 5 GCSE's or equivalent experience.
  • NVQ level 3 or equivalent in Business Administration or Customer Care or willingness to work towards one.
  • Fluent Welsh speaker (level 4/5).
  • Good level of interpersonal and communication skills. Excellent telephone skills. Team player.
  • Ability to prioritise work and use own initiative. Ability to work under pressure and to meet deadlines ensuring high level of accuracy at all times. Good attention to detail.


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